We offer only the finest products from manufactures such as Magpul, Heckler & Koch, FNH, Sig Sauer, and others.
Notice to Customers
U.S. Domnestic Sales ONLY
Serpent Tactical LLC will only accept and process U.S. domestic orders. Serpent Tactical will only accept transactions in U.S. dollar ($) .
Return and Refund Policy
We stand by the products we sell, we also have m a paragraph. If you find the product to be damaged during or the manufacturing process, or the product simply did not meet your needs - send it back to us within 7 business days of product arrival and contact us immediately via email at firstname.lastname@example.org so we can promptly resolve the issue and if arrange a refund or exchange of the product. Items damaged during the shipping process will be replaced after Serpent Tactical LLC has filed a claim with the shipper. Items damaged or incorrectly manufactured by the initial manufacturer, while rare given the those manufacturers we proudly support, will be replaced with no cost to the customer, to include shipping. Any return made for a simple refund will be charged a 15% re-stocking fee, as well as the cost of shipping back to Serpent Tactical LLC.
Terms and Conditions
Serpent Tactical LLC reserves the right to deny any sale if we feel it supports criminal activity, will violate export laws, or in any way goes beyond the scope of our ethics as a business. Prices, shipping, and our product offering is determined by Serpent Tactical and we will continue to offer as many products as possible, however we also reserve the right to discontinue products or mark-up and alter prices and shipping rates. Customers who chose to trust Serpent Tactical have our commitment of honesty, we will make every attempt and take every opportunity to have accurate prices and rates on our website.
We are in the business of improving the functionality and utility of our customers firearms. While we proudly support the rights and freedoms of our customers, we are legally prohibited from shipping certain magazines to customers in the following states;
California (no magazines with a capacity over 10 rounds in both rifles and handguns)
New York (no magazines with a capacity over 10 rounds in both rifles and handguns)
Massachusetts (no magazines with a capacity over 10 rounds in both rifles and handguns)
Connecticut (no magazines with a capacity over 10 rounds in both rifles and handguns)
Colorado (no magazines with a capacity over 15 rounds in both rifles and handguns)
Illinois (the cities of Franklin Park, Aurora, Chicago, Riverdale, and Oak Park have their own respective restrictions on the capacity of rifle and handgun magazines)
Hawaii (no magazines with a capacity over 10 rounds for handguns only)
Washington DC (no magazines with a capacity over 10 rounds in both rifles and handguns)
Maryland (no magazines with a capacity over 10 rounds in both rifles and handguns)
Ohio (no magazines with a capacity over 30 rounds in both rifles and handguns)
Our only exception is the sale of items to approved Military and Law Enforcement personnel. Customers in the states outlined in this legal statement acknowledge our policy and agree to follow the respective laws of all states. Serpent Tactical LLC does not ship internationally, however we do ship to APO/FPO in support of our Military customers. If you have questions, please contact us at email@example.com.
Export Notice - ITAR
Specific items offered on the Serpent Tactical LLC website are controlled for export by the International Traffic in Arms Regulations (ITAR). These controls take the form of export regulations and license requirements. As part of the express consideration provided for receipt of goods from Serpent Tactical LLC, you, our customer, acknowledge that the export, re-export or other transfer, directly or indirectly, of specific goods, provided by Serpent Tactical LLC in violation of U.S. law is prohibited. Customers acquiring ITAR restricted goods from Serpent Tactical LLC shall be responsible for obtaining any necessary U.S. or other government authorization required to ensure compliance with applicable export laws. U.S. domestic customers who intend to use the products offered by Serpent Tactical LLC for personal or organizational use within the U.S. are not required any action prior to purchasing items.
Shipping and Delivery
Serpent Tactical LLC processes and ships all orders within 24-72 hours. Shipping is typically done via the U.S. Postal Service, but we can fulfill requests for UPS and FedEx for additonal fees, and processing time. If we are unable to fulfill orders for an extended timeframe, we will put a notice on our website to advise customers.